General Terms and Conditions

General Terms and Conditions Insoft Services

1. Registration

1.1. Please submit your registration for training events in writing to:

1.2. You will receive an acknowledgement of registration from Insoft Services with detailed information on the course for which you have registered (venue, date, and time of events) no later than 14 days prior to the start of the course.

1.3 Bookings are confirmed upon receipt of payment. Payment is required at the time of the booking and no less than ten business days before course commencement.

2. Fees

All fees are net fees, that is, they are subject to value-added tax or any other applicable national taxes of the country in which the course is conducted. Our current list of fees is valid; upon publication of a new fee list, these new fees are valid. The tuition fees for courses conducted at our facilities cover the use of training systems, beverages and/or lunch, and student kits.

3. Cancellations

3.1. The Client agrees to pay the Company a sum equal to the following percentages of the sums due in respect of a course invoice due to the Company, which will be levied by a Supplementary Fee Invoice, by way of agreed damages if a delegate fails to attend, cancels or withdraws from a course at which such training Services are to be provided, less than 10 working days before course commencement.

Confirmed Public Schedule Course Booking with Agreed Dates:

  • 16-21 Working Days before Course Commencement – 50% of course fee
  • 11-15 Working Days before Course Commencement – 75% of course fee
  • 0-10 Working Days before Course Commencement – 100% of course fee

Re-Scheduling of Public Schedule Course with Agreed Dates:

  • 15-11 Working Days before Course Commencement – 25% of course fee
  • 10-6 Working Days before Course Commencement – 50% of course fee
  • 5-0 Working Days before Course Commencement – 100% of course fee

Confirmed Closed Company Course Booking with Agreed Dates:

  • 30-0 Working Days before Course Commencement – 100% of course fee
  • Re-Scheduling of Closed Company Course with Agreed Dates:
  • 30-0 Working Days before Course Commencement – 100% of course fee

3.2 If a delegate withdraws from a course once that course has commenced or does not attend the first day of the course, then the Client shall pay the full value of the Course Invoice to the Company and at the Company’s discretion may not rejoin the course.

3.3 The Client may substitute delegates at any time upon notification in writing to the Company subject to any new delegate complying with the requirements for the course as notified by the Company to the Client.

3.4 Where a Client wishes to change the date of attendance, re-schedule attendance a particular course the Company will issue a Supplementary Fee Invoice, which will be an additional charge based on a percentage of the original invoice or another sum based upon the detail at 3.1.2 or 3.1.4 above.

3.5 Insoft Services reserve the right to cancel the course no later than 14 days prior to its start if the number of confirmed registrations is insufficient.

3.6 Insoft Services reserves the right to change dates, courses and fees without notice and shall not be responsible for non-refundable airline tickets or other expenses incurred due to course cancellations.

3.7 In the event that we cancel a course because of force majeure or other unforeseeable circumstances (for example, in case of accident or illness of the instructor) the liability of Insoft is limited to the refunding of course fees to participants who have arrived at the training location. The Company is not liable for any travel and lodging expenses.

4. Change of Registration

For any changes up to 16 days prior to course start there will be no fee. Thereafter Insoft Services will charge a changing fee of GBP 25, excluding VAT which will be waived if the new date is confirmed immediately. This new date cannot be changed or cancelled anymore. Any new changes, Insoft Services will invoice the full course fee and the changing fee.

5. Terms of Payment

The quoted prices are subject to statutory sales tax and are payable immediately without deductions on receipt of invoice. Insoft Services accept payment by bank transfer only, which means no payment by cheque or credit card.

6. Copyrights

All rights reserved, including the rights to translate, reprint, and copy training documents and parts thereof. Processing, copying, distributing, or public rendering of training documents in whole or in part in any form or by any means electronic, mechanical, photocopying, microfiche, recording or otherwise without prior written consent from Insoft Services is prohibited. This applies in particular to use of these materials for training purposes.

7. Liability

Any liability for claims against Insoft Services or its vicarious agents, in particular, claims of compensation for consequential damages, irrespective of legal foundation, such as business interruption or stoppage, loss of earnings or profits, data loss, and so forth, are excluded. Insoft Services is not liable for any belongings that the customer brings to a course.

8. Privacy

The customer agrees to the processing of his data solely for the purpose of which it is appointed to serve.