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AUCCE1 2.0 – Administering Cisco Unified Contact Center Enterprise Part 1


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Oct 26 - Oct 30, 2020
09:00 - 17:00 (CEST)

Feb 15 - Feb 19, 2021
09:00 - 17:00 (CEST)

May 17 - May 21, 2021
09:00 - 17:00 (CEST)

Aug 9 - Aug 13, 2021
09:00 - 17:00 (CEST)

Nov 1 - Nov 5, 2021
09:00 - 17:00 (CEST)

  • AUCCE1 2.0 – Administering Cisco Unified Contact Center Enterprise Part 1
    5 days  (Instructor Led Online)  |  Unified Contact Center

    Course Details


    The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led training program for Cisco Channel Partners and Customers. This training events provides students with opportunity to get involved in 2 Day support of a UCCE solution deployed in a CVP comprehensive environment.


    This training event fulfills all requirements, resources and tools required to perform routine adds, moves and changes in the inbound / outbound UCCE environment.


    Upon completing this course, the learner will be able to meet these overall objectives:

    • Identify the basic components and operations of the Unified CCE solution.
    • Configure and script a basic UCCE CVP deployment.
    • Perform the ICM configuration tasks required to support basic agent functionality.
    • Build and test a basic ICM script utilizing microapps.
    • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
    • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
    • Generate basic reports using Cisco Unified IC.


    • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
    • Module 2: UCCE Configuration and Scripting
    • Module 3: Unified CCE Inbound Agent Considerations
    • Module 4: Unified CCE IVR / VRU Functionality
    • Module 5: Additional UCCE Considerations
    • Module 6: VXML Implementation
    • Module 7: Cisco Unified Intelligence Center Reporting


    • Channel Partner / Reseller
    • Customer
    • Employee