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DUCCE 2.0 – Deploying Cisco Unified Contact Center Enterprise

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Nov 9 - Nov 13, 2020
09:00 - 17:00 (CEST)
Online

Mar 1 - Mar 5, 2021
09:00 - 17:00 (CEST)
Online

May 31 - Jun 4, 2021
09:00 - 17:00 (CEST)
Online

Aug 23 - Aug 27, 2021
09:00 - 17:00 (CEST)
Online

Nov 15 - Nov 19, 2021
09:00 - 17:00 (CEST)
Online

  • DUCCE 2.0 – Deploying Cisco Unified Contact Center Enterprise
    5 days  (Instructor Led Online)  |  Unified Contact Center

    Course Details

    Sammanfattning

    Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support.

     

    This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

    MÄlsÀttning

    Upon completing this course, the learner will be able to meet these overall objectives:

    • These are the ones listed in the Objectives Table I put together:
    • Identify the basic components and operations of the Unified CCE solution.
    • Use the available UCCE tools to complete a basic UCCE system installation.
    • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
    • Install a basic CCE VXML Solution.
    • Install, configure and run a CCE Outbound Option Campaign.
    • Describe how to support CCE.

    InnehÄll

    • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
    • Module 2: Preparing UCCE for Basic IVR Scripting
    • Module 3: Preparing UCCE for Basic Agent Functionality
    • Module 4: Installing and Configuring CCE VXML Solution
    • Module 5: Installing CCE Outbound Option
    • Module 6: Supporting CCE

    MĂ„lgrupp

    • Channel Partner / Reseller
    • Customer
    • Employee