ITIL Practitioner

ITIL Practitioner
  • ITIL Practitioner

    3 Dagarskurs
    IT Services Management
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    Course Details

    Sammanfattning

    This highly practical course is designed to show you how to implement service improvements based on the ITIL¼ philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

    Schema

      Oct 31 - Nov 2, 2018
    Stockholm
      Jan 2 - Jan 4, 2019
    Stockholm
      Feb 18 - Feb 20, 2019
    Stockholm
      Apr 16 - Apr 18, 2019
    Stockholm
      Jun 25 - Jun 27, 2019
    Stockholm