Microsoft Deploying Enterprise Voice with Skype for Business 2015

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  • Microsoft Deploying Enterprise Voice with Skype for Business 2015

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    Course Details

    Sammanfattning

    This 3-day instructor-led course teaches how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015.

    This course is part 1 of the Microsoft MCSE: Communication (Skype for Business) training and certification programme. This course will provide you with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice. This course will also provide procedures, guidelines, best practices, and other important considerations that will help you implement, optimize, and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions. Get your Microsoft Deploying Enterprise Voice with Skype for Business 2015 training and certification in just 3 days and learn more than you could imagine. You’ll use Official Course materials. You’ll also use Insoft’s unique Lecture | Lab | Review technique, which will immerse you in topics like:

    • Implementing Azure Infrastructure
    • Azure virtual machines
    • Azure Directory

    At Insoft we know your time is valuable. That’s why we give you the opportunity to gain your Microsoft Deploying Enterprise Voice with Skype for Business 2015 training and certification in just 3 days. We provide the best conditions for you to learn. With us by your side, encouraging and guiding you along the way, you can enjoy 3 intense, focused days of quality learning in a distraction free environment. Your expert instructor will be working with Insoft’s unique accelerated learning methods, which include our exclusive lecture/lab/review methodology with real life cases putting you in the best possible position to learn and retain knowledge. Sitting your Microsoft Deploying Enterprise Voice with Skype for Business 2015 course with Insoft, means:

    • You’ll get more hours of training per day, allowing you to get trained faster and more cost-effectively than with any other training provider.
    • You will be trained by one of the most expert instructors in the world.
    • You can focus purely on learning in our distraction free environment.
    • Dedicated onsite support and access to your classroom at all hours.
    • The price you pay is all-inclusive and covers all course materials, exams, accommodation, meals and transportation service.
    • The Certification Guarantee allows you to train again for free, if you do not pass first time. You only pay for any exams and labs, and accommodation.

    Målsättning

    After completing this module, students will be able to: Troubleshoot call quality. Identify troubleshooting tools. Identify troubleshooting scenarios. Use troubleshooting methodology to research, diagnose, and remediate call quality issues. Troubleshoot common Skype for Business Online client issues. Troubleshoot IP Phones.

    InnehĂĄll

    Module 1: Introduction to Voice Workloads
    Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft’s latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft’s entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.

    Lessons
    Voice Overview
    Designing Voice Workloads
    Skype for Business Ecosystem
    SIP Basics and Routing

    Lab : Customizing Your Lab Environment
    Configuring the On-Premises Organization
    After completing this module, students will be able to:
    Describe the different options available across various possible voice architectures with Skype for Business Server 2015 and Skype for Business Online.
    Explain how cloud technologies are changing the design, deployment, and management of voice architectures.
    Relate their prior experience to what they will learn throughout the course.

    Module 2: Assess Network and Voice Deployment Options
    In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.

    Lessons
    Network Planning and Assessment
    Skype for Business Features and Functionality
    Plan your Cloud PBX Solution

    Lab : Configuring Identity Federation with Office 365
    Adding a Custom Domain and Enabling Directory Synchronization in Office 365
    Performing Directory Synchronization
    Installing and Configuring Active Directory Federation Services
    Enabling Single Sign-On with Office 365
    After completing this module, students will be able to:
    Describe the phases of network assessment.
    Identify Skype for Business Online plans.
    Describe the supported voice architectures.
    Choose a voice architecture for a given scenario.

    Module 3: Split Domain Configuration
    In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it’s been configured. Finally, you will learn to troubleshoot common issues.

    Lessons
    Split Domain Overview
    Split Domain Requirements
    Split Domain Deployments
    User Provisions and Migration
    Troubleshooting Split Domain Related Issues

    Lab : Setting up Split Domain with Skype for Business Online
    Setting up Split Domain with Skype for Business Online
    Moving Users to Skype for Business Online
    Verifying the Split Domain Skype for Business User Experience
    Managing Users in Skype for Business Online

    After completing this module, students will be able to deploy and configure an environment where users of a domain are split between using Skype for Business Server 2015 and Skype for Business Online.

    Module 4: Cloud PBX with PSTN Calling and Conferencing
    Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organizations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.

    Lessons
    Cloud PBX with PSTN Calling Features
    PSTN Conferencing and Meeting Features
    Skype for Business Server 2015 Dial-in Conferencing

    Lab : Configuring Cloud PBX with PSTN Calling
    Enabling Users for PSTN Calling in Skype for Business Online
    Using Online PSTN Calling Features
    Enabling Users for Cloud PSTN Conferencing
    Using PSTN Conferencing in Skype for Business Online
    After completing this module, students will be able to:

    Describe Cloud PBX with PSTN Calling features and conferencing
    Deploy and configure conference and meeting features
    Deploy and configure PSTN Conferencing

    Module 5: Enterprise Voice (On-Premises)
    In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organizations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.

    Lessons
    Designing Enterprise Voice
    Configuring Enterprise Voice
    Voice Routing
    Assigning Phone Numbers
    Client Configuration
    Unified Messaging

    Lab : Configuring Enterprise Voice
    Build a Regular Expression
    Configuring Dial Plans
    Configuring a Voice Policy, PSTN Usage, and Route
    Assigning User Dial Plans and Policies
    Test Voice Routing
    Configure the London Dial Plan
    After completing this module, students will be able to:
    Design and implement Skype for Business Enterprise Voice.
    Configure Enterprise Voice settings, including dial plans, voice policy, PSTN usage, voice routes, trunks, and numbering plans for DID and extensions.
    Describe Skype for Business Voice Routing.
    Integrate Exchange Unified Messaging with Skype for Business Server 2015.
    Configure Skype for Business client voice features.

    Module 6: PSTN Connectivity
    A key component to a successful organization is the ability to communicate between internal employees and customers and partners. In order for this to happen organizations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.

    Lessons
    Connecting to the PSTN
    Connecting to the Existing PBX
    M:N Interworking Routing
    Call Routing Reliability
    Call via Work
    Shared Line Appearance
    IP Phones
    Room Systems
    Mobile

    Lab : Configuring Integration with an IP-PBX
    Configuring Enterprise Voice Settings for London
    Configuring Inter-Trunk Routing
    Research Skype for Business Server 2015 Integration Settings
    Configuring IP-PBX Integration Settings
    After completing this module, students will be able to:
    Plan for the Mediation Server role.
    Connect Skype for Business Server 2015 to the PSTN.
    Implement M:N interworking routing.
    Define a reliable route for calls by using the PSTN.
    Describe Call via Work.
    Describe Shared Line Appearance.

    Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment
    This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilized for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.

    Lessons
    Call Flows and Manageability
    Lab : Call Flows and Manageability
    * Exercise 1: Testing the Current PBX Calling Solution
    * Exercise 2: Enabling Cloud PBX with On-Premises PSTN Connectivity
    * Exercise 3: Testing Cloud PBX with On-Premises PSTN Connectivity

    After completing this module, students will be able to:
    * Explain Cloud PBX with On-Premises PSTN Connectivity architectures and scenarios

    Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition
    Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organization’s voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.

    Lessons
    Introduction to Cloud Connector Edition
    Planning PSTN Connectivity via Cloud Connector Edition
    Deploying Cloud Connector Edition

    Lab : Deploying Cloud Connector Edition
    Configuring the Lab Organization
    Prepare First Cloud Connector Edition High Availability Appliance
    Prepare Second Cloud Connector Edition High Availability Appliance
    Create Base VHDX for Cloud Connector Edition Virtual Machines
    Deploy First Cloud Connector Edition High Availability Appliance
    Configure Office 365 Tenant
    Test Cloud PBX with On-Premises PSTN Connectivity
    Deploy Second Cloud Connector Edition High Availability Appliance
    Complete and Testing Cloud Connector Edition High Availability
    Test Cloud Connector Edition Management Service Auto Recovery

    After completing this module, students will be able to:
    Know when Cloud Connector Edition is the right solution for an organization.
    Identify Cloud Connector Edition requirements.
    Deploy and manage Cloud Connector Edition.

    Module 9: Enhanced Calling Features and Device Requirements
    Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.

    Lessons
    Call Park Service
    Managing Calls to Unassigned Numbers
    Delegation and Private Lines
    Response Group Services
    Location Information Services and E9-1-1

    Lab : Configuring Response Groups
    Configuring Agent Groups and Queues
    Configuring Workflows
    Verifying the Response Group Service Behavior
    Lab : Configuring Location Information Services and Managing Devices
    Creating Emergency Routes and PSTN Usages
    Configuring Number Manipulation on Trunks for Emergency Numbers
    Defining LIS Locations
    Experiencing LIS Features
    After completing this module, students will be able to:
    Explain the various voice features.
    Configure calling features that extend Skype for Business Enterprise Voice functionality.
    Configure call distribution with response groups.
    Make devices location aware with Location Information Service.
    Manage devices in Skype for Business Server 2015.

    Module 10: Network Requirements
    In this module, you will learn how to optimize voice communications on a network by planning for network consumption and implementing bandwidth optimizing technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

    Lessons
    Media Stacks
    Traffic Modeling
    Quality of Service
    Software-Defined Networking
    Overview of Call Admission Control
    Implementing Call Admission Control
    Software-Defined Networking

    Lab : Managing Voice Quality
    Entering information into the Skype for Business Bandwidth Calculator
    Reviewing Calculated Results
    Configuring Quality of Service
    Verifying the Quality of Service Application
    Configuring Call Admission Control to Manage Bandwidth
    Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic (Bonus Exercise
    After completing this module, students will be able to:
    Explain the media stacks available for Skype for Business Server 2015 and Skype for Business Online.
    Plan for network consumption.
    Optimize voice communications on a network.
    Implement bandwidth-optimizing technologies such as call admission control (CAC), quality of service (QoS), and software-defined networks (SDN).

    Module 11: Monitoring and Maintaining Voice Quality
    Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft’s Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organization. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.

    Lessons
    Call Quality Methodology
    Call Quality Dashboard
    Monitoring Tools
    Usage Reports and Monitoring

    Lab : Deploying Call Quality Dashboard, Analyzing Reports, and Capturing KHI
    Installing the Skype Call Quality Dashboard
    Using the Skype Call Quality Dashboard
    Analyze Peer-to-Peer Session Detail Reports
    Troubleshoot Media Quality Reports
    Monitoring Synthetic Transactions
    Monitoring Server Health
    After completing this module, students will be able to:
    Leverage the Call Quality Methodology (CQM) and monitoring tools.
    Effectively define and assert call quality.

    Module 12: Voice Troubleshooting
    Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.

    Lessons
    Troubleshooting Call Quality
    Troubleshooting Scenarios
    Troubleshooting Skype for Business Online Voice
    Troubleshooting IP Phones

    Lab : Troubleshoot Dial Plans, Routing, and Trunks
    Reviewing the Centralized Logging Service Components
    Using the CLS Logger Tool
    Tracing Fundamentals
    Identifying Dial Plan Misconfiguration
    Troubleshooting Voice Routing Issues

     

    Förkunskaper

    You should have the following experience:

    • Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.
    • Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.
    • Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).
    • Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
    • Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.
    • Knowledge of the following technologies: Windows, Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) (basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects, and common private branch exchange (PBX) deployment architectures.

    Do you have what it takes? We´ll help you decide – Call us to discuss your technical background, experience and qualifications to determine how we can help you succeed in this Insoft course. Just call us and speak to one of our enrolment consultants.

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      May 13 - May 17, 2019
    Stockholm
      Aug 26 - Aug 30, 2019
    Stockholm
      Oct 21 - Oct 25, 2019
    Stockholm